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Test Center Administrator (Tempe, AZ)

Pearson
Tempe, USA
Mid
Onsite
Discovered 1 months ago

Full Job Posting

Responsibilities

  • The Test Administrator position is responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment. In this position, you will be required to:
  • Comply with all testing procedures and strictly adhere to company policies using careful judgment
  • Check in testing candidates, verify identification, and explain the exam process
  • Proctor / invigilate candidates while testing
  • Troubleshoot with internal departments to fix technical issues
  • Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination
  • Other duties as assigned
  • Schedule Requirements
  • Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 8pm, and about two Saturdays per month. Sunday shifts would be infrequent, but a possibility if the need arises. Candidate must be open to flexible scheduling.
  • This is strictly a part-time position and will remain as such, 15-19 hours per week, with an expectation to work more hours if needed.
  • Schedules are available at least 2 weeks in advance.

Qualifications

  • High school diploma or equivalent is required.
  • Minimum of 1 year customer service experience is preferred.
  • Experience proctoring or invigilating exams is highly preferred.
  • Must be flexible in work hours and days.
  • Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook).
  • Must be able to sit for long periods of time and also escort candidates to and from testing room.
  • Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation.
  • Must be comfortable in a quiet testing environment, able to hear soft voices, and see details from a distance.

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