Territory Manager - RUH

About DHL Express

Overall Role Purpose

Your Tasks

• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.
• Ensure that a high level of professional rapport is developed and maintained with all customers.
• Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required.
• Maintain a regular call cycle to existing DHL Customers to build strong, multi-level relationships within the company to maintain existing DHL sales revenue as customers continue to trade.
• Probe, question and understand completely the customers' needs and requirements to understand where DHL's service offering can add value to the customers' business.
• Identify potential and negotiate and persuade accordingly existing customers to maximize their use of DHL's services to generate additional sales revenue from existing customers, in a profitable manner.
• Liaise with every department that is responsible for customers.
• Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional (sales) profitable revenue from new customers.
• Monitor credit issues and liaise with Customer Accounting Department and be aware of issues with no payment and take action where necessary to ensure Outstanding money is collected.
• Update and maintain call details on COMET, ensure appropriate IBS forms are updated so that all information is accessible for future reference and monitoring.
• Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently.
• Analyze figures and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues.

Your Profile

• Key capabilities: Problem Solving, Customer Orientation, Planning and Organizing, Decision Making, Results Orientation, Teamwork, Accountability, Communication Skills, Self-Management and Attention to Detail.
• Excellent verbal communication skills and interpersonal style.
• Excellent personal presentation, grooming and hygiene.
• Excellent organizational skills, including ability to priorities workload.
• Ability to effectively contribute as a team member as part of a busy team.
• Proven ability to work under pressure in a fast paced, time sensitive environment.
• Demonstrated ability to use initiative/judgement to solve job related issues.
• Telephone / Sales experience in a multi-national company with customer interface experience essential.
• 1 to 2 years of DHL experience (if transferred within).
• Good command of English language; Arabic an advantage.
• Excellent PC skills (MS Word & Excel).
• Numerically literate.

Our Offer

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit programm.