Territory Customer Experience Manager - Crop Care & PTech

Area: North of England, Wales, Scotland and Ireland

Your Responsibilities

• Develop channel partners’ product support capabilities along the customer success journey to improve customer experience for all Crop Care and Precision Technology products.
• Strengthening dealer readiness for Crop Care solutions including sprayers, connected machines and related precision technology.
• Deliver product technical training to channel partners, company employees and customers. Supporting and augmenting dealer and training centre instructors.
• Support resolution of product and performance issues together with internal stakeholders, channel partners and customers.
• Support dealer locations through planned business travel, field visits, customer engagements and hands-on support activities.
• Drive customer adoption and successful utilization of Precision Tech and digital solutions in Crop Care applications.
• Collaborate closely with production systems, product support, product management, marketing, factories, field teams and dealers to identify root causes, share feedback and implement sustainable support solutions.
• Contribute to constructive, creative win-win solutions that balance customer needs, dealer capability and John Deere business objectives.
• Use customer, dealer and field insights to continuously improve support processes, training concepts and product performance feedback loops.

What Skills You Need

• Strong understanding of customers’ economic and agronomic challenges and the ability to translate them into effective support actions.
• Passion for Precision Technologies, digital agriculture solutions and their practical application in Crop Care operations.
• Experience in agriculture, agricultural equipment, crop care solutions, application technology, precision farming or related support functions.
• Experience in customer support and field support.
• Ability to collaborate, communicate and interact effectively with dealers, customers, company employees and cross-functional internal stakeholders.
• Strong motivation to develop and support our channel partners and build sustainable dealer capabilities.
• Ability to work independently, remain self-motivated and self-organized, and manage multiple support priorities in a territory environment.
• Interest in personal growth, continuous learning and contributing to a supportive and engaged team culture.
• Desire to contribute to feeding the world and belief in sustainability through efficient, precise and responsible agricultural solutions.
• Willingness to visit dealer locations and customers through self-organized business travel.

What Makes You Stand Out

Education

Requirements

• Strong understanding of customers’ economic and agronomic challenges and the ability to translate them into effective support actions.
• Passion for Precision Technologies, digital agriculture solutions and their practical application in Crop Care operations.
• Experience in agriculture, agricultural equipment, crop care solutions, application technology, precision farming or related support functions.
• Experience in customer support and field support.
• Ability to collaborate, communicate and interact effectively with dealers, customers, company employees and cross-functional internal stakeholders.
• Strong motivation to develop and support our channel partners and build sustainable dealer capabilities.
• Ability to work independently, remain self-motivated and self-organized, and manage multiple support priorities in a territory environment.
• Interest in personal growth, continuous learning and contributing to a supportive and engaged team culture.
• Desire to contribute to feeding the world and belief in sustainability through efficient, precise and responsible agricultural solutions.
• Willingness to visit dealer locations and customers through self-organized business travel.