Temporary Support Associate

Role overview

Key responsibilities

• Welcome customers warmly, anticipate needs, and provide personalized assistance.
• Represent the brand in the store and local market, including supporting social media engagement.
• Operate POS accurately, maintain the cash wrap, and handle cash and payment media in line with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
• Support sales-floor activities and customer requests, partnering with teammates or management as needed.
• Maintain housekeeping standards and follow loss prevention guidelines.

Experience and requirements

• At least 1 year of previous retail experience; luxury retail service experience is preferred. A combination of education and experience may be considered.
• Current knowledge of fashion trends and the competition in the marketplace.
• Knowledge of cash register systems and basic computer use, including iPad or laptop, mobile POS, and internet; ability to use a walkie-talkie and read price and product release sheets.
• Strong attention to detail, organization, multitasking, communication, and customer service skills.
• Ability to work a flexible schedule, including nights, weekends, peak season, high-traffic retail days, and public holidays.
• Ability to lift 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.
• Strong English proficiency is specified for EU roles.

About Coach