Sales Associate III

About Coach

Role overview

Sales and client service

• Represent Coach and follow its style and service standards.
• Build client relationships with personalized styling, product expertise, and fashion advice.
• Drive sales through tailored recommendations, cross-selling, and upselling; meet individual and team KPIs.
• Use mobile POS, clienteling tools, and social selling platforms, including short-form video, to support repeat purchases.
• Source customers, maintain relationships, and follow up to close sales.

Store operations

• Complete cash-wrap, inventory processing, replenishment, and visual merchandising tasks.
• Keep the sales floor and stockroom clean, organized, and stocked; follow retail, POS, and asset-protection procedures.
• Process purchases, returns, exchanges, and online pickups; receive shipments and manage product movement.
• Support teammates and participate in brand initiatives, training, and inclusion activities.

Qualifications

• At least one year of sales experience; a combination of education and experience will be considered.
• Luxury retail experience and knowledge of fashion trends and competitors are preferred.
• POS, basic computer, Mobile POS, walkie-talkie, and price/release-sheet experience or proficiency is requested.
• Strong English proficiency.
• Social media, live-stream or video-demo, clienteling, and data-acquisition experience are preferred.
• Ability to work flexible shifts, including nights, weekends, peak seasons, busy retail days, and public holidays.
• Ability to lift 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the store.

Schedule

• Flexible scheduling is required to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days.

Employment