Temporary Housing Coordinator - Aldar Education

Job Description

Main Duties

• Support the school Operations Team in delivering a high-quality accommodation service for employees during the summer onboarding and offboarding period.
• Manage the end-to-end employee accommodation process, including arrivals, departures, check-ins, check-outs, property handovers, inventory checks and accommodation inspections.
• Act as a key point of contact for employees on housing-related queries, providing a professional, responsive and customer-focused service.
• Coordinate with People & Culture, Finance, Operations, schools, property management companies and external suppliers to ensure accommodation matters are resolved efficiently.
• Maintain accurate records of accommodation allocations, employee housing cases, inspections, inventories and related documentation.
• Support the preparation and allocation of accommodation for new joiners, transfers and existing employees.
• Ensure all housing activities are conducted in accordance with company policies, procedures and operational requirements.
• Promote and support a positive Health & Safety culture, ensuring accommodation concerns are escalated and addressed appropriately.
• Adopt a flexible and collaborative approach to support the wider Housing Team during peak operational periods.
• Undertake any other duties reasonably required to support the successful delivery of the summer accommodation programme.

Accommodation Allocation & Employee Support

• Coordinate accommodation allocations for new joiners and transferring employees.
• Process accommodation requests and maintain accurate allocation records.
• Liaise with employees regarding accommodation arrangements, move-in dates and property information.
• Conduct accommodation orientations and support employees with settling into their assigned accommodation.
• Act as the first point of contact for employee accommodation enquiries and escalate issues where required.

Move-In & Move-Out Management

• Coordinate employee arrivals, departures and accommodation handovers.
• Conduct property inspections and inventory checks before and after occupancy.
• Ensure accommodation is prepared and ready for occupancy within agreed timelines.
• Record and report any damages, maintenance issues or inventory discrepancies.
• Coordinate accommodation clearances and recoveries for departing employees.

Health, Safety & Compliance

• Ensure compliance with all Aldar Education health, safety and accommodation procedures.
• Report and escalate health, safety, security or property concerns as required.
• Support the maintenance of safe, compliant and suitable accommodation for employees.
• Carry out all duties in accordance with company policies, procedures and best practice standards.

Minimum Qualifications

• Bachelor’s degree or diploma in Business Administration, Facilities Management, Hospitality, or a related field.

Minimum Experience

• Minimum 1–3 years of experience in housing, accommodation, facilities, or employee services administration, preferably within the education/hospitality sector or a large multi-site organisation.
• Relevant experience in employee accommodation, housing operations, or administration within the education sector or a service-oriented environment is preferred.

Job Specific Knowledge & Skills

• Experience in housing, accommodation, facilities, or customer service roles with transferable operational and tenant support experience.
• Proven ability to deliver a high-quality customer-focused service and manage employee or tenant-related queries effectively.
• Experience implementing and following policies, procedures, and service standards.
• Ability to build positive working relationships with employees, external vendors, service providers, and stakeholders.
• Experience working within a target-driven or performance-monitored environment.
• Strong written, verbal, and interpersonal communication skills.
• Good organisational and administrative skills with the ability to manage multiple priorities and work under pressure.
• Ability to work independently with minimal supervision as well as collaboratively within a team environment.
• Strong problem-solving, mediation, and conflict resolution skills, with the ability to handle sensitive or challenging situations professionally.
• Good IT proficiency, including Microsoft Office and housing/property management systems or databases.
• Understanding of accommodation operations, housing procedures, and tenant support practices.
• Awareness of equality, diversity, and inclusion principles and the importance of maintaining confidentiality and professionalism.
• Ability to identify issues proactively and escalate matters appropriately when required.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint, with the ability to produce reports, presentations, and manage data effectively.
• Adhere to all applicable UAE laws, regulations, and local authority requirements in the execution of housing management duties
• Flexible approach to work, including availability for occasional evening or urgent operational support if needed.
• Valid driving licence and own transport preferred

What We Offer