Receptionist - UAEN - Al Ain British Academy Immediate Start

Job Description

Receptionist (Uae National)

Purpose

Responsibilities

• Key duties include:
• Deliver high quality customer service to all visitors and staff, representing the Academy in a professional manner.
• Greet visitors in a friendly and helpful manner.
• Answer and respond to parent queries by imparting strong knowledge of key information about the Academy.
• Offer guidance and assistance to parents on student registration and admissions process during the initial enquiry stage.
• Ensure attendance registers are accurately maintained and all children are accounted for on a daily basis. Confirming with class teacher on the daily attendance for their class.
• Completing class registers daily and recording details of late and absent students using Engage/relevant software. Accordingly, informing class teachers on absent students.
• Contacting families in order to verify reasons for absent pupils.
• Liaising with school nurse regarding medical absences.
• Provide general clerical/administrative support such as updating attendance registers, photocopying, filing, faxing, filling standard forms, and responding to routine correspondences.
• Undertake word-processing and other IT based tasks e.g., database entries, generating basic spreadsheets reports, internet research etc.
• Produce lists/information/data as required e.g. class lists, staff and student contact details.
• Sort and distribute mails and couriers.
• Attend and participate in relevant meetings as required.
• Answer, screen and forward incoming phone calls to appropriate school representative in a courteous and professional manner by following our standard telephone etiquette/ protocol.
• Ensure reception area is tidy and presentable, with all necessary stationery and materials (e.g., pens, forms and brochures).
• Provide basic and accurate information in-person and via phone/email.
• Assist Admissions team with in-bound and out-bound calls.
• Log admissions enquiries into the MIS database.
• Arrange transportation for visitors when required.
• Provide accurate and comprehensive information about the school, including the curriculum, education level and tuition fees, when required.
• Assist with tasks assigned as and when required by the School’s SLT team.
• Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.

Minimum Qualifications

Minimum Experience

Job Specific Knowledge & Skills

• Proficient in operating PC, Photocopier, and various office machines.
• Proficient in Microsoft Office programs, and Outlook 365.
• Excellent communication skills in English and Arabic (written and oral).
• Customer focused role in the region.
• Strong interpersonal skills to aid in daily contact with parents in a diverse multi-cultural environment.
• Excellent office management skills.

How To Apply