Teller- UAEN only
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Key skills for this role
About the Role
Responsibilities JOB DESCRIPTION Provide high levels of customer service of Cash/ teller function by efficiently handling the process and by reducing customer waiting time and service time.
Key Skills for This Role
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Job Description
- Provide high levels of customer service of Cash/ teller function by efficiently handling the process and by reducing customer waiting time and service time.
- Consistently meet and exceed service standards set for the customer services.
Service Quality & Business Operations Control
- Adherence to all established Banks’ Policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality and low level of operational risk
- To eliminate the risk of cash difference by ensuring compliance to the Bank’s cash control procedures as well as the Central Bank requirements.
Internal Process
- Checking notes & denominations to ensure accurate delivery of cash to customers.
- To perform the financial transactions (Cash Management, Security items, Cheques) timely & accurately.
- To facilitate and participate in any branch projects (Service Quality Programs, Process changes, Sales… etc).
- Responsible of custodianship of securities as assigned by the Branch Manger
- To facilitate and participate in the achievement of branch sales target.
Training & Development
- Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.
- Maintain effective relationship with supervisors and peers to ensure teamwork.
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