Teller / Member Service Representative I
Role Overview
Under close supervision of management, the Member Service Representative I will focus on the unique opportunity to identify needs to enrich our members’ lives.
The Member Service Representative I conducts routine transactions such as deposits, withdrawals and payments, while proactively offering additional products and services.
The Member Service Representative I focuses on initiating high-quality conversations to deepen member relationships and refers members for account opening, lending and other cross-sale opportunities as appropriate.
Ownership of the experience is crucial as the Member Service Representative I will be a single point of contact to develop member relationships.
Key Skills for This Role
Full Job Posting
Retail Benefits That Work for You
- We know life doesn’t pause when you’re at work — and your benefits shouldn’t either. At Lighthouse Credit Union, we offer real support for real life, with perks that help you stay healthy, grow your future, and take care of what matters most.
- Financial Relief & Support
- · Student Loan & Tuition Assistance – Whether you're paying off debt or going back to school, we help lighten the load.
- · Employee Loan Discounts – Get access to lower rates on personal loans, just for being part of the team.
- · Weekly Paychecks – Because waiting two weeks shouldn’t be the norm.
- · 401(k) with Employer Match & Profit Sharing – We invest in your future with generous contributions and immediate vesting.
- Health & Wellness
- · Comprehensive Medical, Dental & Vision Plans – Coverage that starts quickly and fits your needs.
- · HSA/FSA Options – Save pre-tax dollars for everyday health expenses.
- · Discounted Pet Insurance – Because furry family members deserve care too.
- · Employee Assistance Program (EAP) – Free, confidential support for life’s challenges — available 24/7.
- Time Off That Respects Your Life
- · Lighthouse Leave Program – Paid time off for major life moments, from welcoming a child to caring for a loved one.
- · Volunteer Time Off (VTO) – Give back to your community with paid time to serve.
- · PTO + Paid Federal Holidays – Rest, recharge, and celebrate without worry.
- · Balanced Schedule – All branches close by 5pm and on Sundays — no late nights or unpredictable shifts.
- Culture & Connection
- · Retail Sales Incentive Program – Earn more when you help members thrive.
- · Engagement Groups – Join communities like Pride at Work, Women in Leadership, Book Club, and more.
- · Ongoing Training & Career Growth – We invest in your development from day one.
- · Annual Summit & Team Outings – Celebrate wins and connect with coworkers across the organization.
About Lighthouse Credit Union
Member-owned, not-for-profit federal credit union providing banking and financial services to New England members.
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