Contact Center Sales Representative I
Role Overview
Under close supervision of management, the Contact Center Sales Representative I supports members and potential members with a variety of financial needs, including consumer lending inquiries.
Operating across multiple digital and interactive channels—such as phone, email, chat, mail, and web-based platforms—the representative ensures a seamless and professional experience throughout the loan process by collaborating with internal departments to complete all aspects of loan production.
In addition to lending support, this role actively contributes to deposit growth by identifying opportunities to promote deposit products and services that align with member needs.
In addition, the role provides support to the Member Care team to assist members and potential members with member service calls as needed.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
• Serves members and potential members with incoming consumer requests (lending and deposits) through phone and all digital interactive channels.
• Serve as the primary lending resource for credit cards, personal loans, and auto loans, focusing on delivering tailored financial solutions to meet member needs.
• Initiates conversations with members and potential members for cross-selling opportunities, such as ancillary products for loans (GAP, Route66 and debt protection).
• Conducts outbound calls to previously identified members to deepen financial relationships.
• Completes all lending and member service activities including follow-up calls, member service events, and member contact requests.
• Supports the Member Care team by serving members and potential members with incoming member service calls.
• Follows and adheres to the Credit Union’s policy regarding attendance and punctuality.
Full Job Posting
Financial Relief & Support
· Student Loan & Tuition Assistance – Whether you're paying off debt or going back to school, we help lighten the load.
· Employee Loan Discounts – Get access to lower rates on personal loans, just for being part of the team.
· Weekly Paychecks – Because waiting two weeks shouldn’t be the norm.
· 401(k) with Employer Match & Profit Sharing – We invest in your future with generous contributions and immediate vesting.
Time Off That Respects Your Life
· Lighthouse Leave Program – Paid time off for major life moments, from welcoming a child to caring for a loved one.
· Volunteer Time Off (VTO) – Give back to your community with paid time to serve.
· PTO + Paid Federal Holidays – Rest, recharge, and celebrate without worry.
· Balanced Schedule – All branches close by 5pm and on Sundays — no late nights or unpredictable shifts.
Health & Wellness
· Comprehensive Medical, Dental & Vision Plans – Coverage that starts quickly and fits your needs.
· HSA/FSA Options – Save pre-tax dollars for everyday health expenses.
· Discounted Pet Insurance – Because furry family members deserve care too.
· Employee Assistance Program (EAP) – Free, confidential support for life’s challenges — available 24/7.
Culture & Connection
· Annual Bonus Program – Celebrate your wins, your teammates’ successes, and the Credit Union’s growth — together.
· Engagement Groups – Join communities like Pride at Work, Women in Leadership, Book Club, and more.
· Ongoing Training & Career Growth – We invest in your development from day one.
· Annual Summit & Team Outings – Celebrate wins and connect with coworkers across the organization.
About Lighthouse Credit Union
Member-owned, not-for-profit federal credit union providing banking and financial services to New England members.
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