Telesales - Inside Sales (Outbound calling)

Overview

• Perform outbound calls for customer (Individual/Companies) for sales/ retention in cooperation with Contact Center Services
• Provide up to date, accurate, and appropriate information to customers.
• Effectively interprets the needs of the customer, maintains and enhances standards of quality of service being provided.
• Use all call-handling procedures at opening, during the conversation, and while ending the call.
• Act as a sales consultant to advice customers to the right service he is looking for.
• Performs outbound calls for customer sales/ retention in cooperation Contact Center Services
• Assuring revenue growth by cross & up selling business products and services to match customer’s needs.
• Adhering to the pre-set performance & quality KPIs as per the quality assurance guidelines.
• Achieving assigned revenue, sales & retention targets
• Handling the customer’s email, sending proposals and completing the requirement as per the standard processes.
• Retaining customers requesting cancellation by communicating retention offers, selected based on a customer’s value and churn reason (utilizing the retention tool).- based on customized campaigns if any.
• Recording all customer’s requirement (sales details) in the system correctly.
• Accurately understanding reasons for customer dissatisfaction and customer needs.
• Ensuring customer satisfaction & retention.
• Identifying improvement opportunities and proactively provide feedback.
• Using sales scripts, objection handling techniques & other sales tools/tactics provided by Etisalat team during the training period and by floor management after joining the team.
• Showing high level of compliance towards Etisalat different processes & policies