Telesales Executive - Tamil
Skills
About This Role
Overview
The company provides free shared bachelor accommodation and transportation.
The candidate should have good experience in telesales and customer support handling inbound and outbound calls.
Job Purpose
- **Client Management**
- **Customer Relationship**
- **Customer Retention**
- Primary duties and responsibilities:
- Answer "incoming or outgoing calls and provide chat support."
- Respond professionally to caller inquiries about product availability, order status, and delivery status.
- Take product reservations in advance and arrange for scheduled delivery.
- Before committing to or delivering products to customers, ensure that they are of the highest quality.
- Ensure timely delivery of products as agreed with customers. In the event of a delay, inform the customers in advance.
- If products are not in stock, make arrangements to purchase them from the company's branches or from other vendors.
- Build constructive dialogues with customers and propose alternate product choices in the event of the non-availability of requested products.
- Follow up with customers regarding order pickup from the head office location.
- Maintain the accuracy of all data and verify the same for all customer services.
- Perform other duties as and when needed.
Job Types: Full-time, Permanent
Pay: AED2,500.00 - AED3,000.00 per month
Education
- Bachelor's (Required)
Experience
- Tele Sales and Customer Support: 3 years (Required)
Language
- Tamil (Required)
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