Telesales Executive
Skills
About This Role
Overview
We are looking to hire an experienced or fresher, customer-oriented tele sales executive to utilize inbound and outbound telephone calls to achieve sales targets.
The tele sales executive’s responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received.
You should also be able to liaise with the appropriate departments to resolve customer complaints.
To be successful as a tele sales executive, you should be persuasive and able to work in a high-pressure environment.
Ultimately, a top-performing tele sales executive should be able to follow sales scripts as well as demonstrate exceptional communication, negotiation, and customer service skills.
Calling existing and potential customers to persuade them to purchase company products and services.
Accurately recording details of customers’ purchase orders.
Processing all customer purchases accordingly.
Using sales scripts proffered by the company to drive sales and respond to customer rejections.
Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
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