Telesales Executive

Position

Telesales and customer relationships

• Make daily outbound calls to UAE business prospects and identify potential customers for trading, sourcing, shipping, and logistics services.
• Present services in Arabic and English, generate qualified leads, handle objections, negotiate, and close deals by phone.
• Meet monthly sales, lead-generation, and conversion targets; follow up consistently and build customer relationships.
• Understand customer needs, recommend services, communicate by phone, email, and WhatsApp Business, and encourage repeat business.

Coordination and reporting

• Coordinate sourcing and procurement inquiries with TradeX business development and freight quotations, shipping, and customs clearance with Mizan Cargo teams.
• Follow up on quotations, convert them into orders, and arrange business development meetings when needed.
• Record interactions and leads in Odoo CRM, maintain customer databases and pipelines, submit daily and weekly reports, and track follow-ups and conversions.

Required qualifications

• Native Arabic speaker and excellent English speaking and writing skills; confident, professional communication in both languages.
• At least 3–5 years of telesales or telemarketing experience in the UAE.
• Proven cold-calling, lead-generation, and telephone-based sales-closing experience.
• Strong computer skills, including Excel, Outlook, and basic reporting.

Preferred and advantageous qualifications

• B2B sales experience is highly preferred.
• Logistics, freight forwarding, international trading, or import/export experience is an advantage.
• CRM familiarity is preferred, particularly Odoo; a bachelor's degree or equivalent qualification is preferred.

Personal and sales skills

• Strong telephone communication, interpersonal, negotiation, persuasion, and sales-closing abilities.
• Able to handle rejection and objections, follow up well, build relationships, and work to targets.
• Self-motivated, disciplined, organized, and able to work independently and coordinate with multiple departments.

Pay and benefits

• Pay is AED 1,600–5,700 per month, with performance-based sales incentives.
• The employer describes UAE employment visa and benefits under UAE Labour Law, a professional work environment, and career development opportunities.

Work location

• Work location is in person in Sharjah, UAE.