Telesales Agent - Arabic Speaker
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Key skills for this role
About the Role
PRIMARY PURPOSE To contribute to generating sales for the company, be responsible for closing sales deals over the phone and maintaining good customer relationships.
Key Skills for This Role
Full Job Posting
Primary Purpose
To contribute to generating sales for the company, be responsible for closing sales deals over the phone and maintaining good customer relationships.
The responsibilities include contacting potential customers, focusing on customer needs to close sales, and documenting customer information, purchases, and feedback.
Responsibilities
01.
Make outbound calls
02.
Check DNCR (Do Not Call Registry) status before each call
03.
Contact potential or existing customers to inform them about a project
04.
Interest in investment opportunities
05.
Answer questions about products or the company
06.
Ask questions to understand customer requirements and close sales
07.
Direct prospects to the field sales team when needed
08.
Enter and update customer information in the CRM
09.
Take and process information in an accurate manner
10.
Handle grievances to preserve the company’s reputation
11.
Reach the “extra mile” to meet sales quota and facilitate future sales
12.
Keep records of calls and sales and note useful information
13.
Submit an end-of-day report to the line manager
14.
Deliver the company brand recognition by leaving clients with an excellent impression through effective customer relations, empathy and effective communication skills
Educational Requirements / Qualifications
An Attested bachelor’s degree BSc/BA
Experience
Proven experience as telesales representative or other sales/customer service role
Minimum of 1 year experience in telesales or a similar role is an advantage
Proven track record of successfully meeting sales quota preferably over the phone
Skills and Competencies
Good knowledge of relevant computer programs (e.g.
CRM software) and telephone systems
Excellent communication and interpersonal skills
Strong attention to detail and organizational abilities
Familiarity with CRM systems (preferably in real estate)
Proactive, goal-driven and self-motivated
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