Telephonist

Responsibilities

• Act as the first point of contact for customers, clients and partner organisations; communicating
• effectively and efficiently
• Answer a high volume of calls and maintain a rapid response rate to agreed standards
• Operate the central switchboard in a prompt, professional and pleasant manner
• Report any faults in the switchboard internal call system and any systems connected to the telephone
• software.
• Implement and apply business continuity procedures during the failure of the switchboard
• Manage email enquiries
• We would love to hear from you if you have:
• A good knowledge of Microsoft Office (Outlook, Word).
• Experience of telephony or switchboard systems
• Previous experience working in Customer Services or Hospitality
• What's in it for you:
• Competitive discretionary annual bonus.
• Core benefits including life assurance of four times salary, income protection of 75% of salary for up to five years, and single private medical insurance cover.
• A generous pension scheme with 5% employee contributions matched by a 10% employer contribution.
• 25 days' annual leave, increasing to 27 days after five years' service.
• Access to the Howden flexible benefits programme, offering a wide range of benefits and discounts to support your wellbeing, family life and lifestyle.
• The opportunity to be part of a growing global business where career development, collaboration and innovation are encouraged.
• Accessibility
• If you require reasonable adjustments or want more information on accessibility, please let us know
• Follow Howden on LinkedIn
• We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out. All enquiries should be directed to [email protected]