Core Business Delivery Manager

Responsibilities

• Review and auditing the delivery of the Central Operations services ensuring business as usual activities are carried out efficiently and aligned to the principles of business area
• Host regular Central Operations Team Manager meetings
• Creating and delivering training to other operations hub area teams on key systems and processes
• Business solutioning and responding to/triaging internal client requests
• Work in partnership with peer management role/s to align common objectives and goals and support the future development of the Central Operations Business Services
• Working with Core Business Services Manager to support data capture, cleansing, and analysis for key or significant change projects
• To support strategic planning for our evolving needs, ensuring transformation scales with objectives
• We would love to hear from you if you have:
• Advanced level skills in Microsoft Office 365; Outlook, Word, Excel, PowerPoint, SharePoint
• Soft phone and internal messaging systems (e.g., MS Teams)
• Experience of managing online portal platforms
• Experience of using database systems and customer service ticket requests systems
• Experience working in a similar role in professional services
• Strong demonstrable project coordination and management support skills
• Strong people engagement skills with ability to positively influence, dedicated to the personal and professional development of others
• Strong demonstrable attention to detail and commercial awareness
• A self-starter with excellent communication
• What's in it for you:
• Competitive discretionary annual bonus.
• Core benefits including life assurance of four times salary, income protection of 75% of salary for up to five years, and single private medical insurance cover.
• A generous pension scheme with 5% employee contributions matched by a 10% employer contribution.
• 25 days' annual leave, increasing to 27 days after five years' service.
• Access to the Howden flexible benefits programme, offering a wide range of benefits and discounts to support your wellbeing, family life and lifestyle.
• The opportunity to be part of a growing global business where career development, collaboration and innovation are encouraged.
• Accessibility
• If you require reasonable adjustments or want more information on accessibility, please let us know
• Follow Howden on LinkedIn
• We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out. All enquiries should be directed to [email protected]