Telephone Switch Board Operator
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Key skills for this role
About the Role
Provide professional Operator assistance in a 24 hour call center, patient information, transfer to department doctors? offices, and assist with staff and patients with making l.
Key Skills for This Role
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Overview
Provide professional Operator assistance in a 24 hour call center, patient information, transfer to department doctors? offices, and assist with staff and patients with making long distance calls.
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Search files, databases or reference materials to obtain needed information.
Answer telephones to direct calls or provide information.
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
Operate communications equipment or systems.
Interrupt busy lines if an emergency warrants.
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
Update directory information.
Enter information into databases or software programs.
Keep records of calls placed and received, and of related toll charges.
Implements appropriate policies and procedures to achieve the Hospital?s goals and objectives in pursuit of Standards of Care, Quality / Performance Improvement.
Perform any other tasks within his/her competence as directed by the Call Center Manager.
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