Telehealth Coordindator

Coordinate the end-to-end workflow for the Online Second Opinion Program, partnering closely with the Center for Telehealth Medical Director to ensure timely case review and patient progression through the program.

Serve as the primary point of contact for patients, providers, and clinical teams throughout the second opinion process.

Ensure all required medical records, lab results, imaging, and supporting documentation are accurately collected and uploaded into the portal for specialist review.

Monitor program inboxes, responding to inquiries promptly, appropriately triaging requests, and escalating issues as needed.

Track patient cases and maintain accurate records to support efficient workflow coordination and exceptional customer service.

Support the Remote Patient Monitoring (RPM) program through daily operational and administrative activities.

Assist with processes and documentation to support Remote Patient Monitoring services.

Coordinate meetings and communications between providers, clinical leaders, and program stakeholders.

Maintain and regularly update provider lead lists, contact information, and program databases to ensure accuracy and accessibility.

Generate reports, monitor program metrics, and support program leads with data collection and administrative tasks.

Completes special projects as requested.

Perform cross-functional duties with related positions when needed.

Be available to participate in a rotating on-call schedule every 5 to 7 weeks.

Be the primary face of telehealth center by being first point of contact for phone and email inquiries.

Maintain strong working relationships with patient/families, colleagues, and other key stakeholders.

Respond to requests quickly and effectively.

Identify and understand customer needs and expectations and meets them.

Communicate any relevant information to clients, colleagues, and other key stakeholders.

Provide coordination and support for telehealth program.

Provide basic information to patients/families, staff, physicians/faculty, and/or the community for questions related to the operations and administration of the program.

Support the program by coordinating marketing, and internal and external communications.

Collaborate with other internal areas to ensure program efficiency.

Generally, works under the direct supervision of a program manager or department leader.

May provide some administrative support such as arranging meetings, developing agendas, preparing meeting materials.

Continue to develop both professionally and personally taking advantage of ELM and other learning opportunities.

Embody core standards and do whatever possible to ensure patient confidentiality and safety.

2+ years of work experience in a related job discipline.

Proficiency with Microsoft 365 applications, including Microsoft Teams, Excel, PowerPoint, and Forms.

Familiarity with vendor coordination and working within ticketing or service management systems.

Experience creating or maintaining documentation, knowledge articles, or standard operating procedures.

Demonstrated ability to prioritize multiple tasks and adapt in a fast-paced, evolving environment.

Strong customer service skills with experience supporting clinical, operational, or technical stakeholders.

Knowledge of healthcare operations or clinical workflows.

Experience supporting virtual meeting platforms, collaboration tools, or Digital Care technologies.

Experience supporting telehealth, digital health, or healthcare technology solutions.

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years

Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding

Recognized as one of America’s Best Large Employers (2025) , America’s Best Employers for New Grads (2025)

One of the nation's America’s Most Innovative Companies as noted by Fortune

Consistently certified as great place to work

A Leading Disability Employer as noted by the National Organization on Disability

Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability