Telecom Billing Specialist / Telecom Billing Operations Engineer

About the Role

Billing Operations

Operational Excellence

Testing & Release Support

Reporting & Continuous Improvement

Support

Experience

• 5–6 years of experience in telecom billing operations or a similar operational role.
• Experience supporting mission-critical production environments is an advantage.
• Good understanding of telecom billing processes and/or Oracle Communications BRM (Billing and Revenue Management).
• Knowledge of billing, payment, and financial systems.
• Understanding of upstream and downstream system integrations within telecom ecosystems.
• Working knowledge of SQL, relational databases, and Linux/Unix environments is highly desirable.
• Proficiency in Microsoft Excel and the Microsoft Office suite.
• Strong analytical and problem-solving skills with the ability to investigate complex production issues.
• Excellent communication and stakeholder management skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to work effectively in a fast-paced, cross-functional environment.
• Customer-focused mindset with a commitment to operational excellence and continuous improvement.
• Fluency in English is required.
• Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
• Data Protection and Privacy Statement
• By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
• Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.

Data Protection and Privacy Statement

Preferred Qualifications

• To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Responsibilities

• Execute and monitor trial and production billing cycles, ensuring accurate bill generation with minimal billing errors.
• Manage monthly bill generation, bill distribution, and daily payment collection activities.
• Process payment reminders and other customer billing notifications.
• Handle billing adjustments including waivers, refunds, credits, and other account corrections.
• Investigate customer billing disputes and manage chargeback investigations.
• Coordinate with debt collection agencies and monitor debtor recovery status.
• Ensure all billing operations are completed within defined SLAs across the entire billing lifecycle.
• Investigate production billing issues, perform impact analysis, identify root causes, and coordinate end-to-end resolution.
• Execute operational scripts, procedures, and runbooks to maintain billing and payment accuracy.
• Create, monitor, and complete operational work requests related to billing and payment processing.
• Coordinate with cross-functional teams to ensure successful execution of billing cycle activities.
• Plan, execute, and validate billing and payment test scenarios for application releases, patches, and production changes.
• Participate in production deployments, maintenance activities, and post-deployment verification.
• Support continuous improvements to operational processes, automation, and monitoring.
• Analyze customer feedback, NPS trends, and customer service tickets to identify recurring billing issues and improvement opportunities.
• Review payment default trends and collaborate with stakeholders to improve collection performance.
• Prepare and publish weekly and monthly operational KPIs, dashboards, and management reports.
• Provide regular updates on operational status, risks, incidents, and improvement initiatives.
• Drive continuous improvement initiatives to enhance billing accuracy, operational efficiency, and customer experience.
• Take ownership of end-to-end resolution of billing-related incidents across multiple stakeholders.
• Participate in a 24×7 on-call support rotation for critical billing and payment processing issues.