Telecaller Sales
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Key skills for this role
About the Role
Contacts potential learners by phone to introduce educational programs, explains course offerings, and guides them through enrollment. Handles inbound/outbound calls, maintains call logs, and updates customer records.
Key Skills for This Role
Full Job Posting
Company Description
Delta International Institute (Delta Academy) is an education provider focused on helping individuals build passive income through consistent trading in financial markets.
The institute offers structured guidance and mentorship through both offline and online sessions, combining theory with practical training.
Authorized by the Knowledge and Human Development Authority (KHDA), an initiative of the Government of Dubai, Delta Academy operates with recognized educational standards.
The mission is to create a fair, accessible learning community where students receive one-to-one support to develop sustainable trading skills.
The institute encourages motivated learners who are ready to engage actively in their financial education journey.
Role Description
This is a full-time, on-site Telecaller Sales role based in Dubai.
The Telecaller Sales team member will contact potential learners and prospects by phone to introduce Delta Academy’s programs, explain course offerings, and respond to inquiries.
The role involves maintaining call logs, following up with leads, and guiding interested individuals through the admission or enrollment process.
The person in this role will collaborate closely with the sales and admissions teams to meet enrollment targets and provide accurate information about training schedules, fees, and learning outcomes.
Daily tasks include handling inbound and outbound calls, providing courteous and clear communication, and updating customer records in the system.
Qualifications
- Strong communication and interpersonal skills, including clear telephone etiquette and the ability to build rapport with prospective learners.
- Sales and persuasion abilities, with experience in telecalling, lead generation, and converting inquiries into enrollments.
- Customer service skills, such as active listening, problem-solving, and handling questions or concerns with patience and professionalism.
- Basic computer proficiency, including using CRM or call management tools, email, and office applications to maintain records and follow up with leads.
- Ability to work on-site in Dubai, manage a high volume of calls, and meet individual and team targets within a structured schedule.
- Previous experience in education, training, or financial services sales is an advantage, but motivated entry-level candidates are also encouraged to apply.
- Comfort communicating in English; additional language skills (such as Arabic or Hindi/Urdu) are beneficial.
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