Telco Solutions Customer Project Manager

Job Family Definition:

Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. Manages corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems. Responsible for business as well as team management.

Job Family Definition for Mgr, Progr Mgmt Office:
Responsible for establishing and maintaining the portfolio and project management environment based upon Policies, Standards, Customer Engagement Roadmap and Global Method. May perform responsibilities as a member of an Engagement Program Management Office (EPMO) or as a business unit leader with responsibility for a portfolio of customer projects.

Management Level Definition:

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Education and Experience Required:

• First Level University degree.
• 7 years experience in project management or in like roles/businesses.

Summary: We re looking for a proactive and dynamic Project Manager for managing end-to-end next generation assurance, provisioning& orchestration projects implementation, for HPE telecommunications customers across EMEA region, to ensure successful implementations according to the specifications or SOW.

Responsibilities

• Manage medium to large projects with more than 20 team members, including responsibility for project scope, schedule, and cost.
• Manage client relationships.
• Manage mid to upper-level client delivery relationships.
• Frequently represent the organization to external customers/clients.
• Manage communication to the project team and stakeholders.
• Manage risks and issues in projects and lead them to closure.
• Maintain requirements traceability matrix, working with business analysts and architects.
• Enable team collaboration by conducting workshops, meetings, etc.
• Follow up on tasks assigned to project team members and resolve blockers to enable teams to make progress.
• Escalate issues to senior management and stakeholders to resolve impediments.
• Own project management deliverables such as project charter, project plan, and reports.
• Work with testing teams to ensure test phases are carried out per plan.
• Ensure change and release management processes are followed for implementing changes in production environments and transitioning to support teams.
• Track organizational metrics and ensure processes are followed during project execution.
• Manage project financials, including P&L.
• Meet or exceed approved budgets.
• Provide reliable financial forecasts to management.
• Manage business development activities.
• Identify and develop new opportunities within current projects.
• Support qualification and opportunity assessment for large and moderately complex opportunities.
• Act as opportunity manager for medium to high-risk deals.

Knowledge and Skills