{bc}
Apply
oracle

Technology Support Lead

JPMorgan Chase
Totowa, USA
Full-time
Lead · 5+ years experience
Onsite
Discovered 2 weeks ago
Communication

Full Job Posting

Job responsibilities

  • Supports the IT Asset Management & Logistics team through daily leadership, coaching, and operational oversight.
  • Serves as the primary liaison for data quality, coordinating efforts across departments to identify, investigate, and resolve data discrepancies while promoting adherence to established standards and processes.
  • Monitors global operational performance through daily reporting, ensuring timely data quality resolution and/or escalation.
  • Leads data quality automation efforts to increase efficiency and improve data integrity across operational processes.
  • Provide operational expertise, guidance, and training to global stakeholders and peers to drive consistency and standardization.
  • Oversees the receipt, storage, and disposition of technology assets, ensuring compliance throughout the asset lifecycle.
  • Ensures accurate and timely updates to IT Asset Management systems, inventory repositories, workflow tools, and operational databases.
  • Maintains compliance with all audit and operational requirements through documented controls and procedures.
  • Partners with stakeholders to identify risks, assess operational effectiveness, and implement corrective actions to improve data quality.
  • Reviews operational reporting, inventory accuracy, asset lifecycle metrics, and process compliance to support decision-making and continuous improvement.

Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
  • Strong leadership and people management skills.
  • Expert knowledge of Asset Management and Ticketing Systems.
  • Strong knowledge of risk, compliance standards, and operational controls.
  • Ability to identify and mitigate risks associated with asset management activities.
  • Ability to lead and oversee project initiatives from design through handover.
  • Skilled in service delivery management within a large-scale and diverse environment, including incident management, escalation procedures, and project delivery disciplines.
  • Experience managing third-party vendors and third-party delivered services.
  • Self-motivated, organized, detail-oriented, with strong communication skills and the ability to work independently and collaboratively within a team.

Preferred qualifications, capabilities, and skills

  • Strong communication skills to effectively engage with management and stakeholders.
  • Deep understanding of IT asset management tools, systems, and processes.
  • Demonstrate success in managing complex asset management projects and initiatives.
  • Demonstrates the ability to manage risks and ensure compliance with regulatory requirements.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at JPMorgan Chase

Relationship Banker - Scottsdale Market - Scottsdale, AZ

Scottsdale, USA

Discovered TodayFull-time

Software Engineer II - Fullstack (Java, React, AWS)

Mumbai, IND

Discovered TodayFull-time

J.P. Morgan Wealth Management - Private Client Investment Associate - Bloomfield Hills, MI

Bloomfield Hills, USA

Discovered TodayFull-time

Senior Associate, TPO Vendor Manager - Chase Travel

Plano, USA

Discovered TodayFull-time

Technology Support III - DevOps, SRE

Hyderabad, IND

Discovered TodayFull-time

Software Engineer [Multiple Positions Available]

Atlanta, USA

Discovered TodayFull-time

External Reporting Controller - Associate

Bengaluru, IND

Discovered TodayFull-time

Lead Software Engineer - Java Full Stack, React

Bengaluru, IND

Discovered TodayFull-time