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Technology Support III - DevOps, SRE

JPMorgan Chase
Hyderabad, IND
Full-time
Mid · 3+ years experience
Onsite
Discovered Today

Full Job Posting

Job responsibilities

  • Provide end-to-end application or infrastructure service delivery and support day-to-day maintenance of the firm’s systems to ensure operational stability and availability
  • Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
  • Assist in monitoring production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders
  • Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure
  • Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
  • 3+ years of experience troubleshooting, resolving, and maintaining information technology services
  • Formal training or certification on troubleshooting, resolving, and maintaining information technology services concepts and advanced applied experience
  • Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
  • Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
  • Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Experience in observability and monitoring tools and techniques
  • Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
  • Experience supporting production environments in financial services or similarly regulated industries
  • Familiarity with automation tools and scripting for operational support
  • Strong communication and collaboration skills across business and technology teams
  • Ability to drive process improvements and contribute to operational best practices

Required qualifications, capabilities and skills

  • 3+ years of experience troubleshooting, resolving, and maintaining information technology services
  • Formal training or certification on troubleshooting, resolving, and maintaining information technology services concepts and advanced applied experience
  • Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
  • Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
  • Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Experience in observability and monitoring tools and techniques
  • Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
  • Familiarity with automation tools and scripting for operational support

Preferred qualifications, capabilities and skills

  • Experience supporting production environments in financial services or similarly regulated industries
  • Familiarity with automation tools and scripting for operational support
  • Strong communication and collaboration skills across business and technology teams
  • Ability to drive process improvements and contribute to operational best practices

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