Technology Support III
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Key skills for this role
About the Role
JPMorganChase is looking for a Technology Support III to ensure operational stability and performance of production application flows in Riyadh. The role involves troubleshooting, monitoring, and resolving production service interruptions.
Key Skills for This Role
Responsibilities
- Provides end to end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day to day maintenance of the firm's systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Requirements
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Full Job Posting
Job Description
- Propel operational success with your expertise in technology support and a commitment to continuous improvement.
- As a Technology Support III team member in [Insert LOB and/or Sub LOB], you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
- This job might require 24/7 on call support coverage. The successful candidate will be required to have rotational weekend support coverage for change deployment and maintenance activities.
Job responsibilities
- Provides end to end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day to day maintenance of the firm's systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
- Experience with one or more general purpose programming languages and/or automation scripting
- Working understanding of public cloud
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