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Technology Support III - Quality Engineering, ISO 20022

JPMorgan Chase
Tampa, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 6 days ago
confluencejavapythonseleniumsharepointsql

Full Job Posting

Job responsibilities

  • Provides end-to-end application or infrastructure service delivery and supports day-to-day maintenance of the firm’s systems to ensure operational stability and availability
  • Partnering with varied stakeholders to clarify requirements, plan testing, and communicate outcomes
  • Track and report testing defects, including supporting retesting through resolution and closure
  • Validate and present test results to support internal sign-off and release readiness decisions
  • Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements
  • Assist in the monitoring of production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders
  • Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure
  • Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations

Required qualifications, capabilities, and skills

  • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • 3+ years of applied experience in a QA/testing or technology delivery role
  • Experience in banking or financial services, with working knowledge of payments message processing and validation, including ISO 20022 formats such as pacs.008, pacs.009, pacs.004, pain.001, pain.013 and camt.056
  • Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity
  • Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations
  • Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Experience in observability and monitoring tools and techniques
  • Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

  • Experience with test automation and QA tooling, including Selenium, BDD frameworks (e.g., Cucumber), and programming/scripting languages such as Java and Python
  • Familiarity with data engineering concepts and testing approaches (e.g., validating data pipelines, transformations, and data quality controls)
  • Working knowledge of QA and delivery management tools such as JIRA and qTest
  • Experience using collaboration and documentation platforms (e.g., Confluence and SharePoint)
  • Basic to intermediate SQL skills for data validation, test setup, and troubleshooting

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