Technology Support Analyst

Role Overview

Responsibilities

• Serve as a first point of contact for day-to-day technology support, troubleshooting hardware, software, connectivity, access, printing, and peripheral issues for employees.
• Set up, configure, deploy, and maintain laptops, monitors, mobile devices, and other workplace technology, including support for employee onboarding and offboarding.
• Provide hands-on support for Microsoft 365 and other core business applications, resolving common user issues and escalating more complex technical problems as appropriate.
• Support conference room and meeting technology, including video conferencing, displays, audio, and connectivity, and help ensure meetings run smoothly.
• Manage incoming support requests, prioritize issues based on urgency and business impact, communicate clearly with users, and follow issues through to resolution.
• Maintain accurate technology inventory, documentation, equipment records, and standard operating procedures, and identify recurring issues or opportunities to improve the employee technology experience.
• Partner with other members of the Technology team and third-party providers on infrastructure, cybersecurity, application, and workplace technology initiatives as needed.

Qualifications & Success Factors

• 0–2 years of experience in IT support, desktop support, help desk, workplace technology, or a related role; relevant internships, coursework, or certifications may substitute for professional experience.
• Strong problem-solving skills and technical curiosity, with the ability to troubleshoot systematically, learn new technologies quickly, and know when to escalate.
• Exceptional service orientation and communication skills, with the maturity and professionalism to support employees across levels in a fast-paced, high-expectation environment.
• Reliable, organized, and detail-oriented, with a strong sense of ownership and the ability to manage multiple requests without losing sight of follow-through.
• Comfortable working on-site and providing hands-on support; familiarity with Windows, Microsoft 365, laptops and peripherals, conferencing technology, and basic networking concepts is preferred.
• LLR Partners is a lower middle market private equity firm focused on investing in software and tech-enabled companies within the knowledge economy. Founded in 1999 and headquartered in Philadelphia, LLR has raised over $7.5 billion across seven funds and has partnered with over 130 companies. LLR believes in creating value through partnership by providing flexible capital, strategic guidance and sector insight to help companies grow every day.
• LLR Partners is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
• If you need assistance or an accommodation due to a disability, you may contact us at [email protected]