Technology Manager (Digital)

The Technology Manager works with business and IT to solve customer and business problems using technology. The Technology Manager will partner closely with the business to set the vision and prioritize product functionality and enhancements. The Technology Manager will also lead and empower product team members to design the best solutions with the customer experience in mind. Technology Managers need to be able to influence and hold the team accountable, as well as colleagues, stakeholders, and key executives, using data and logic.

The Technology Manager will apply proven communication skills, problem-solving skills, and knowledge of best practices to guide their teams on issues related to mission-critical information and software systems.

Primary responsibility is setting the Digital product vision, strategy, and roadmap for digital application planning, execution, and delivery .

Responsibilities will include leading industry, market, and customer research, acting as a change leader and championing change initiatives, establishing fast feedback loops to learn and accelerate outcomes, aligning and communicating with stakeholders, establish time schedules with engineering, and facilitating cross-team collaboration

Works with UX designers and software engineers to build an understanding of customer needs, develop a product roadmap and feature requirements, and execute on that roadmap

Well-versed in the product development cycle from ideation all the way through exploration, execution, and impact

Partners with Business leaders to drive product vision, strategy, and prioritization of work

Holds teams accountable for delivering results in alignment with department and business strategy

Coaches team members on a continuous basis, documents performance evaluations, and performs management duties of staff

Implements and hold teams accountable to functional policies, procedures, enterprise security, IT risk & compliance, and quality assurance best practices

Reviews and analyze existing applications and system effectiveness and then develop and present strategies for leveraging or improving these systems

Responsible for preparing, establishing, and monitoring budgets

Partners with business groups, product teams, and other internal teams in their area of responsibility, and external service providers to establish and manage service level agreements (SLAs) that support business objectives

Partners with Vendor Managers to provide recommendations throughout the vendor negotiations and contract development processes and reviews and reports on vendor performance

Executes appropriate communication, process, and educational plans for mitigating the disruption of change

Manages communications and working relationships between IT and other departments within the organization as well as multiple outside IT service providers

Performs other duties as assigned

Bachelor’s degree or equivalent experience.

At least 3-5 years of direct or indirect leadership experience

Good to have Requirements:

5 years working on technology-powered products as either a technology manager, product manager, product owner, engineer, data analyst, data scientist or relative business experience

Experience in managing digital applications or front-end software engineering teams

Experience with product teams and business partners to effectively manage the product path

Agile and Product Management Experience

Project Manager Experience

Guidewire and Insurance experience preferred

Experience with Vendor Management

Certifications & Licenses

Knowledge, Skills & Abilities

Demonstrated knowledge of:

Understands techniques and methods of modern product discovery and product delivery

Multiple functional areas of business – engineering, design, finance, sales, or marketing

Has or develops a deep knowledge of the customer and their needs

Agile and product management methodologies

Domains of any core technologies that the product requires to deliver capabilities

Demonstrated ability to:

Displays a strong passion and enthusiasm for the success of the product and team

Partners and collaborates across the organization to optimize outcomes

Assesses solutions for current and future needs

Works across multiple groups within IT to ensure end-to-end performance

Adapts and embraces change needed to deliver value to the customer

Accountability for product by taking ownership and willingness to do what it takes to deliver on product requirements

Engages stakeholders to support important business decisions

Translates technical language into meaningful, outcome-centric language for customers

Works with business areas to understand needs/requirements with an ability provide innovative solutions

Presents to all levels of management & executive leadership

Empowers employees by promoting trust between team members and stakeholders needed to deliver business outcomes

Manages a team of IT professionals including coaching, development, and performance evaluations.

Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications and content, and participating in professional societies

Good to have skills: