Technology Implementation Manager

Role & Responsibilities

• Collaborate directly with customers to gather and define project requirements, including data capabilities, website functionality, reporting needs, and processing workflows
• Maintain ongoing relationships with clients and internal teams to ensure alignment and satisfaction
• Lead technical client strategy meetings and account reviews to drive continuous improvement
• Translate business needs into clear technical requirements and solution documentation
• Consult on Statements of Work (SOWs) and Change Orders (COs), including drafting requirements, gathering estimates from development and operation teams, and managing due dates
• Define and implement complex technology solutions in partnership with technology operations and development teams
• Manage project scope and expectations with internal and external stakeholders throughout definition, development, and delivery phases
• Create and maintain project plans, technical timelines, and road maps
• Lead contingency planning, risk management, and scope management for technical initiatives
• Facilitate key meetings such as standups, retrospectives, refinements, and release reviews
• Serve as the primary contact for technical support and issue resolution
• Review design materials with development teams and stakeholders; coordinate with creative teams for design creation and updates
• Participate in User Acceptance Testing (UAT) and collaborate with Quality Analysts and operations teams to ensure deliverables meet requirements
• Support release planning and validate production sites and data during deployments
• Initiate creation and monitor maintenance of operations documentation. Facilitating training, onboarding, and cross training of operational team members
• Manage project tasks and workflows using Jira

Skills & Abilities

• Strong leadership capabilities with the ability to guide cross functional teams
• Excellent communication skills, including the ability to translate technical concepts for non‑technical audiences
• Deep technical knowledge and an understanding of how technology can solve business problems
• Ability to multitask, manage competing priorities, and maintain attention to detail
• Skilled in building and maintaining strong client relationships
• Proficiency with Jira for task and workflow management

Education/Experience Required