Technology Coordinator (Agency)

About the Department

Position Duties

• Implement network and user support. Perform complex technical support and troubleshooting, maintaining, and repairing computers, networks, systems, and peripherals. Providing technical leadership in the repair, maintenance, troubleshooting, and tuning of computer, network, and communications systems Managing hardware and system installations or upgrade projects VMware infrastructure coordinating with vendors for installation and maintenance Inspecting the quality of work performed by contractors Developing and providing user training Maintaining system documentation Maintaining work order and asset records Performing data back-up and retrieval. Provide technical support for mobile data, WI-FI, networking, and telephony solutions. The ability to work an on-call rotation schedule in a 24 x 7 environment is required. Successful completion of an interview, thorough background investigation, which may include a polygraph exam and drug/alcohol screening, is required. Please note that the Police Department background process may take up to 45-60 days. An applicant disqualified from the Police background process may reapply a year after disqualification.
• Implement network and user support.
• Perform complex technical support and troubleshooting, maintaining, and repairing computers, networks, systems, and peripherals.
• Providing technical leadership in the repair, maintenance, troubleshooting, and tuning of computer, network, and communications systems
• Managing hardware and system installations or upgrade projects
• VMware infrastructure coordinating with vendors for installation and maintenance
• Inspecting the quality of work performed by contractors
• Developing and providing user training
• Maintaining system documentation
• Maintaining work order and asset records
• Performing data back-up and retrieval.
• Provide technical support for mobile data, WI-FI, networking, and telephony solutions.

Minimum Qualifications

• Considerable knowledge of assembly, installation, and use of Windows based PCs, general business practices, and City and state security policy and system access security levels; common computer programs such as Microsoft Office Suite as well as more specialized computer programs such as Visual Studio, VCenter (VMware), Server environment, Microsoft Group Policy, etc.; enterprise networking basics; general systems management and networking; office equipment such as network cables, switches/routers, computers, security cameras, etc.; business Process improvement; specific and advanced technical skills in area of focus such as server administration reviews, data security. Demonstrated skills analyzing and resolving system related issues; assisting with Help Desk calls; Server management (Virtual and File Servers); communicating with various internal and external departments; capacity planning; documenting system issues and resolutions; ensuring data integrity; backup and recovery; performing business analysis; prioritizing work and assigned tasks; providing technical expertise in a variety of areas such as computer installations, configuring and implementing PCs, peripheral devices, hardware, software applications, etc.; researching and resolving issues; assisting end-users with hardware and software related issues; troubleshooting; using judgment and discretion to determine when problem requires on-site visitation; user management and access control; writing functional specifications; oral and written communication; and customer service MINIMUM TRAINING AND EXPERIENCE: Associate's degree in computer science or related field Three years of maintenance, troubleshooting, and repair experience in IT support Bachelor's degree in computer science preferred LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS: Some assignments may require a valid Driver's License with a satisfactory driving record and a valid Commonwealth of Virginia Driver's License within 30 days of hire.
• Associate's degree in computer science or related field
• Three years of maintenance, troubleshooting, and repair experience in IT support
• Bachelor's degree in computer science preferred
• Some assignments may require a valid Driver's License with a satisfactory driving record and a valid Commonwealth of Virginia Driver's License within 30 days of hire.

Benefits

• With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice". The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.

Supplemental Questions