Technology Business Partner Unit Head

Job purpose

Responsibilities

• Supporting the team to deliver the units’ goals by providing expert guidance across the museums on technology related project and change requests.
• Manage the requests from the business to ensure they are aligned to wider initiatives regarding technologies, experience, simplification, and any other mandated initiatives.
• Manage internal stakeholders and/or act as the focal point of contact between end-users and technology department, ensuring business needs are effectively translated into technology products and solutions.
• To review and ensure the units is delivering a consultative service level of support in identifying technology solutions and ideas to address pain points across the museums that improve the visitor journey across various touchpoints.
• Provide the evaluation of potential uses of artificial intelligence and machine learning across the museums to enhance the employee and visitor experience.
• Provide professional, business-focused services to assigned museums through building strong working relationships with stakeholders based on credibility and open communication.
• Provide expert advice and guidance on the interpretation of technology department policies and procedures, contracts and scope of work and to better leverage digital products, to amplify the work.
• Work closely with the business and manage inquiries and requests from stakeholders with a high level of personalized service to translate their needs into effective functional requirements in order to ensure that their KPIs are met within the identified timely manner.
• Maintain high levels of planning and organization, identify areas of improvement, and implement strategies to achieve desired outcomes.
• Other duties as applicable to the role.

Strategic Contribution

• Ensure effective cascading of the functional strategy into section business plans to ensure vertical alignment and horizontal integration with other interfacing sectional strategies.

People Management

• Lead the unit by setting of individual objectives, managing performance, developing and motivating staff to maximize performance.
• Lead the talent development initiatives for the assigned unit, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
• Act as a role model and drive adherence to organizational values and ethics by employees of the assigned section to foster a value driven culture within the organization.
• Qualification and Experience
• Bachelor Degree in Computer Science or equivalent.
• Master Degree in Computer Science or equivalent.

Experience

• 5 to 7 years of experience (3 of which at a managerial level)
• Preference for someone from consultant background and/or has worked in a similar type of role for a government/semi government.
• Certifications in IT preferred.
• Sound understanding of software development life cycles, scripting, systems programming, Agile, and Javascript.
• Advanced communication and presentation skills
• Fluency in English (Arabic highly desirable)