Technician - IT Service Desk

About Emirates integrated Telecommunications Company PJSC

Company

Requirements

• Bachelor’s degree
• 1-3 years solid experience in a telecom environment.
• Telecom Engineering graduate or equivalent.
• Must have knowledge on using the HP Service Management tool.
• Must be proficient in MS office.
• Must be able to work effectively in a 24 x 7 x 365 environment.
• Must have a friendly disposition and good customer service skills in order to clearly and effectively communicate technical situations to non-technical personnel.
• Ability to handle multiple tasks at once, to prioritize, and demonstrate excellent follow-through on each task assigned.
• Ability to express oneself clearly and concisely, both orally and in writing.
• Fluent English language; Strong written and verbal communications skills (including strong legal drafting skills);
• Strong negotiating skills.
• Strong commercial focus, pragmatic and solutions oriented.
• Well organized & efficient, with ability to manage time and prioritize effectively.
• Results & outcomes focused, with ability to produce high-quality output with minimal supervision.
• Professionalism and attention to detail and quality.
• Teamwork, co-operation and customer service orientation.
• PC skills (Word, Outlook, PowerPoint)
• Bilingual capability in Arabic and English desirable but not essential.