Technical Writer

Develops high-quality technical documentation, SOPs, user guides, training materials, and knowledge base content to support IT operations.

This role ensures complex technical information is clearly conveyed to both technical and non-technical users.

Position currently requires on-site support.

On-site requirements are subject to change based on contract needs and customer requirements.

may include, but are not limited to:

· Produce and maintain user manuals, support procedures, engineering documentation, and knowledge articles.

· Interview subject-matter experts across operational teams to gather technical information.

· Translate technical content into concise, user-friendly materials.

· Standardize documentation formats, revision control, and layout.

· Support communication efforts for major deployments, migrations, or procedural changes.