Technical Writer

Role overview

Key responsibilities

• Develop, review, and maintain Technology policies, procedures, SOPs, governance documents, and operational standards.
• Translate business, governance, compliance, and regulatory requirements into clear, practical, controlled documentation.
• Support policy and SOP inventory reviews, document rationalization, ownership validation, and version control.
• Draft and maintain governance frameworks, attestation processes, learning and awareness materials, compliance-monitoring procedures, and supporting artefacts.
• Work with Technology, IT GRC, Risk, Compliance, Audit, and business stakeholders to capture requirements and document approved processes.
• Manage document review, approval, publication, and change-control cycles.
• Maintain controlled document repositories, evidence registers, document inventories, and revision histories.
• Ensure documentation is consistent with approved standards and suitable for audit and regulatory review.

Experience and qualifications

• At least 7 years of technical or policy writing experience, including at least 3 years in banking or other regulated financial services.
• Proven experience in policy, procedure, SOP, governance, or technical documentation within banking or another regulated environment.
• Strong technical and business writing skills and ability to simplify complex governance, compliance, and operational concepts.
• Experience developing policies, procedures, standards, operating manuals, governance frameworks, and process documentation.
• Understanding of document governance, version control, review, approval, and publication processes.
• Familiarity with governance, compliance, audit, risk, and control-management practices.
• Strong stakeholder-interviewing and information-gathering skills; attention to detail, quality assurance, consistency, and traceability.
• Strong documentation- and evidence-management capabilities; experience with JIRA, Confluence, SharePoint, and document repositories.
• Technical writing or documentation certification and ITIL 4 Foundation are preferred.

Key deliverables

• Technology policy, procedure, and SOP documentation; governance frameworks, standards, and supporting artefacts.
• Attestation, awareness, and compliance-monitoring documentation.
• Policy and SOP inventories, ownership records, and document registers.
• Controlled templates, process documentation, and working instructions.
• Document repository structure, index, version history, and change log.
• Audit and regulatory evidence documentation; review-ready and approval-ready controlled documents.