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Technical Support Specialist Tier I

Schneider Downs
Columbus, USA
Mid
Onsite
Discovered 2 days ago

Full Job Posting

WHAT YOU’LL DO

  • Provide Service Desk support including taking and logging calls, working directly with end users to resolve problems in a friendly manner while tracking and documenting all work in an IT Service Management software application
  • Load, configure and maintain Microsoft Windows operating system, Office 365 applications and firm-specific software applications in a network environment
  • Troubleshoot and maintain laptop computers (general familiarity with hardware components), virtual machines and deployment of various hardware equipment to employees
  • Troubleshoot various computer problems including printing, software errors and hardware errors
  • Maintain communications with end users during the problem resolution process
  • Plan and participate in a wide variety of special projects
  • Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases
  • WHAT YOU’LL NEED
  • Required:
  • Associate degree and service desk experience supporting Microsoft Windows 10 & 11 desktop operating systems
  • Strong customer service skills (communication, friendliness, patience, and follow-through)
  • Ability to work in a team environment (strong verbal and written communication with team members, reporting regularly to management)
  • Proficiency with Microsoft Office products (Word, Excel, Outlook, PowerPoint, Teams, etc.), Microsoft 365 Copilot and other AI tools
  • Preferred:
  • Experience with CPA industry-specific software such as CCH Prosystem fx and Thomson Reuters suite.
  • Experience creating documentation of technical issues and solutions as well as writing technical knowledgebase articles
  • Experience conducting end user training
  • ITIL fundamentals and service desk-oriented background
  • Technical certifications such as CompTia A+, Office 365 and Azure fundamentals
  • WHERE CULTURE COUNTS
  • At Schneider Downs, our culture is our identity. And it’s our culture of care that makes us unique. Even as we grow, we work hard to retain this culture to continuously promote a positive, supportive work environment through our core values: Care & Respect, Integrity, Be Great, Adaptive and We Not Me.
  • ENJOY MORE OF THE THINGS THAT MATTER MOST
  • Competitive compensation
  • Insurance, including health, dental, and vision, that begin on day one
  • 20+ days of paid time off and 13 paid holidays
  • Flex Fridays and office closures for summer and winter breaks
  • Parental leave, family care leave, and volunteer time
  • 401(k) plans and profit sharing
  • CPA exam bonus, education assistance program, and pet insurance
  • A PLACE WHERE INCLUSIVITY COUNTS
  • Schneider Downs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. We believe a culture of care that celebrates diversity, equity, and inclusion contributes to a better company, better client services, and a better world.
  • #LI-HYBRID

Qualifications

  • Experience with CPA industry-specific software such as CCH Prosystem fx and Thomson Reuters suite.

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