Technical Support Specialist
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Key skills for this role
About the Role
Premium Solutions Consultancy is hiring a Technical Support Specialist for a client in the IT/Fintech industry in Qatar. The role involves configuring, troubleshooting, and supporting vending machines, kiosks, and related systems.
Key Skills for This Role
Responsibilities
- Configure, set up, and integrate vending machine systems, including hardware, software, and network connectivity
- Troubleshoot and resolve technical issues related to payment systems, product dispensing mechanisms, user interfaces, and remote management software
- Deploy software updates, firmware upgrades, and patches for vending machine operating systems
- Diagnose and resolve hardware and software issues affecting vending machine performance
- Provide end user support to customers and operators, including system diagnostics and operational guidance
- Ensure secure configuration and compliance of vending machine systems with company standards
Requirements
- Degree or certification in Computer Science, IT, Electronics, or a related technical field is preferred
- 3 5 years of experience in managing vending machines, kiosks, or similar systems, particularly in electronic payments or fintech solutions sector
- Prior experience in the GCC market
- Strong troubleshooting and diagnostic skills for hardware and software issues
- Familiarity with embedded systems, networks, and vending technologies
- Excellent communication and customer support skills
- Ability to work independently and meet technical challenges efficiently
Full Job Posting
Job Overview
- Salary Range: QAR 8,000 – 10,000
- Hiring Preference: Local candidates only
- Industry: IT / Fintech
- Experience Required: Expertise in Vending Machines, Kiosks, or similar systems.
- Premium Solutions Consultancy is hiring a Technical Support Specialist for a leading client in the IT industry in Qatar.
- The selected candidate will provide comprehensive technical support for vending machines, kiosks, and related systems, ensuring optimal functionality and customer satisfaction.
Key Responsibilities
- Configure, set up, and integrate vending machine systems, including hardware, software, and network connectivity.
- Troubleshoot and resolve technical issues related to payment systems, product dispensing mechanisms, user interfaces, and remote management software.
- Deploy software updates, firmware upgrades, and patches for vending machine operating systems.
- Diagnose and resolve hardware and software issues affecting vending machine performance, such as payment failures, mechanical malfunctions, and network connectivity problems.
- Provide end user support to customers and operators, including system diagnostics and operational guidance.
- Ensure secure configuration and compliance of vending machine systems with company standards.
Qualifications
- Degree or certification in Computer Science, IT, Electronics, or a related technical field is preferred.
- 3 5 years of experience in managing vending machines, kiosks, or similar systems, particularly in the electronic payments or fintech solutions sector.
- Prior experience in the GCC market.
Skills & Attributes
- Strong troubleshooting and diagnostic skills for hardware and software issues.
- Familiarity with embedded systems, networks, and vending technologies.
- Excellent communication and customer support skills.
- Ability to work independently and meet technical challenges efficiently.
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