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Technical Support Specialist

LENSAR, Inc.
Orlando, USA
Full-time
Mid Level
Onsite
Discovered 1 months ago

Full Job Posting

  • Provide phone support and technical assistance for LENSAR customers relating to any operational and/or performance issues or general questions/concerns of the LENSAR systems.
  • Provide phone and technical support for field personnel to repair and maintenance the LENSAR systems located at customer sites.
  • Provide service support for the development and release of new products and upgrades. This includes defining tooling, testing requirements, repair and installation procedures and pretesting system and procedures prior to release to the field.
  • Proactive review of system issues and trends based on historical data to ensure uptime of the machine is maximized and customer concerns with product performance and safety are quickly communicated to relevant parties.
  • Define and develop service processes and training documentation.
  • Assist in the training of further support staff.
  • Responsible for understanding and satisfying the requirements for obtaining access to a client site (hospital, healthcare system, etc.).
  • Bachelor’s degree in engineering or equivalent in work experience.
  • At least 3 years of in-house technical support or field support, engineering or manufacturing experience with high technology electrical/electronic products.
  • Hands-on experience with electronic test equipment.
  • Excellent problem-solving skills.
  • Strong software skills (MS Office).
  • Excellent communication, organizational, and customer relations skills.
  • Ability to read and interpret documents such as engineering drawings, specifications, and procedures.
  • The ability to travel internationally and domestically, as well as work occasional weekends.
  • Ability to organize and prioritize multiple tasks with minimal supervision.
  • Work experience with Medical Device manufacturer involving lasers and optics.
  • Experience working with network configurations and components (Routers, extenders, access point, NIC’s, Network Attached Storage)

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