{bc}
Apply
paycor

Field Service Engineer

LENSAR, Inc.
Fort Collins, USA
Full-time
Mid Level
Onsite
USD 38.47-45.68 hourly
Discovered 1 months ago

Full Job Posting

  • Provide repair and maintenance to the LENSAR systems located at customer sites.
  • Answer customer calls, communicate with customer sites, and provide remote support when necessary.
  • Identify parts needed for repairs and coordinate with internal departments for receipt of requested parts.
  • Proactively review customer issues and trends based on historical data to ensure uptime of the machine is maximized and customer concerns with product performance and safety are quickly communicated to LENSAR and quickly resolved. An essential part of managing the customer concern is effective communication with the doctors and support staff.
  • Assist in the development of service documentation, in conjunction with the in-house based team. Assist in identification and development of Field Service tools and test equipment.
  • Assist in the training of further Support staff.
  • Self-monitor and regulate one’s own schedule.
  • Responsible for understanding and satisfying the requirements for obtaining access to a client site (hospital, healthcare system, etc.).
  • Bachelor’s degree in engineering or equivalent in work experience.
  • At least 3 years of field support, engineering or manufacturing experience with high technology electrical/electronic products. At least 3 years work experience with Medical Device manufacturer involving lasers and optics.
  • Hands-on experience with electronic test equipment.
  • Strong software skills (MS Office).
  • Excellent communication, organizational, problem solving, and customer relations skills.
  • Ability to read and interpret documents such as Engineering drawings, specifications, and procedures.
  • The ability to travel domestically and internationally and work occasional weekends.
  • At least 3 years’ experience working with Medical Device manufacturer involving lasers and optics.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at LENSAR, Inc.

Sales Development Representative

, USA

Discovered 3 weeks agoFull-time

Field Service Engineer

Denver, USA

Discovered 1 months agoFull-time

Field Service Engineer

Phoenix, USA

Discovered 1 months agoFull-time

Technical Support Specialist

Orlando, USA

Discovered 1 months agoFull-time

Quality Assurance Engineer

Orlando, USA

Discovered 1 months agoFull-time