Technical Support Specialist (J26-042)
Skills
About This Role
Role Overview
We are seeking a proactive and customer-focused **Technical Support Specialist** to provide technical assistance and support for systems and applications used by our company in Riyadh.
The ideal candidate will have at least 2 years of experience in technical support, with strong troubleshooting skills and the ability to resolve issues efficiently in a fast-paced environment.
Key Responsibilities
- Provide first- and second-level technical support to end users for hardware, software, and network-related issues.
- Diagnose, troubleshoot, and resolve technical problems in a timely manner.
- Install, configure, and maintain computer systems, applications, and peripherals.
- Escalate complex technical issues to relevant teams and follow up until resolution.
- Maintain accurate records of incidents, service requests, and resolutions.
- Ensure systems comply with internal policies and security standards.
- Support users with system upgrades, updates, and new technology rollouts.
- Deliver excellent customer service and technical guidance to users.
Required Profile
- Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
- 2+ years of experience in a Technical Support or IT Support role, preferably in banking or financial services.
- Strong knowledge of Windows operating systems, MS Office, and basic networking concepts.
- Experience with helpdesk systems and remote support tools.
- Excellent problem-solving, communication, and customer service skills.
- Ability to work independently and as part of a team.
- Knowledge of IT security and data protection practices is a plus.
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