Technical Support Engineer
Skills
About This Role
Company Description
DoItEasy is a cutting-edge IT infrastructure provider, offering enterprise-grade connectivity, cloud hosting, and managed services.
Specializing in addressing real-world connectivity challenges, DoItEasy empowers businesses to operate seamlessly where traditional ISPs underperform.
With core solutions like Dedicated IP over Any Internet (DIA), SD-WAN, and cloud infrastructure, the company supports businesses in hosting, connecting, and scaling globally.
Headquartered in Riyadh, DoItEasy serves a global clientele with high-performance networks, secure infrastructure, and 24/7 support.
Role Description
This is a full-time, on-site role for a Technical Support Engineer based in Riyadh.
The position involves providing technical support to clients, resolving connectivity and infrastructure-related issues, and ensuring timely troubleshooting.
The role also requires delivering exceptional customer service, maintaining high levels of customer satisfaction, and supporting operational efficiency through analytical problem-solving.
Qualifications
- Expertise in Technical Support and Troubleshooting to resolve technical, connectivity, and infrastructure-related issues effectively.
- Strong skills in Customer Support and Customer Service to ensure an excellent client experience and high customer satisfaction.
- Analytical Skills to diagnose and resolve complex technical challenges efficiently.
- Hands-on experience with Remote Support tools and remote troubleshooting for end users, servers, and enterprise environments.
- Strong knowledge of Email Platforms and Mail Client Support, especially Microsoft Outlook Desktop, IMAP/POP3, Exchange, Microsoft 365, SmarterMail, and mail migration/troubleshooting.
- Proficiency in IT infrastructure concepts and tools, with experience in enterprise-grade solutions such as SD-WAN, cloud hosting, virtualization, and networking.
- Experience with Windows Server, Active Directory, DNS, SSL, and endpoint troubleshooting is considered a plus.
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- Strong verbal and written communication skills for effective client interaction and documentation.
- Ability to work collaboratively in a team-oriented environment and manage support tasks under pressure.
- You can also strengthen the role description slightly by adding this sentence:
- The role includes providing remote technical assistance for end users, email platforms, Outlook desktop support, and enterprise connectivity solutions.
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