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Technical Support Representative I (Remote)

HM Electronics

Remote, USA

Full-time

Entry · 1+ years experience

Remote

USD 19-21 hourly / hour

Discovered 3 weeks ago

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What you will do in the position

Answer incoming calls from customers and installers
Provide operation, troubleshooting, maintenance, and installation support
Promote and maintain positive customer relations
Provide troubleshooting and repair support to installers and customers over the telephone
Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
Administer service programs to effectively correct service issues
Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting
Prepare and maintains daily logs and records
Identify and makes recommendations for product improvement
Training will be provided

What you will need to succeed in this position

Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months)

Excellent verbal and written communication

Proven excellent attendance history in your previous employment

Computer literacy in various applications including e-mail, MS Office Suite, and customer databases

Must have flexibility with shifts, including weekend coverage

Pay Rate is $19.00 - $21.00/hr. and this is the pay range we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job. The employee must regularly lift and move up to 10 pounds.

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