Technical Support Manager - Service & Operations

We’re looking for a highly skilled and motivated Technical Support Manager to play a crucial role in developing our engineering capability and delivering technical excellence across our Service and Operations teams. This is a hands-on, field-based role where you’ll combine technical expertise, coaching, and operational support to ensure our engineers and subcontractors are fully equipped to deliver outstanding service and installation performance.

Provide expert technical guidance to engineers, managers, and subcontractors

Support fault diagnosis, complex repairs, and product issues (remote & on-site)

Assist with new product launches and readiness across teams

Work with engineering and product teams to improve field performance

Deliver structured training programmes across our product range and competitor equipment

Develop training materials, manuals, and hands-on demonstrations

Along the Service Operations Managers and Installation Project Managers lead onboarding and ongoing development for engineers and subcontractors

Provide refresher training, upskilling, and targeted coaching

Alongside HR and QHSE maintain training records and issue certifications for compliance

Support internal teams (Service Sales & Equipment Sales) with technical knowledge

Conduct on-site assessments, audits, and technical evaluations

Identify skill gaps and develop tailored training plans

Partner with operational leaders to ensure compliance with safety and quality standards

Work closely with Operations and Service leadership to improve performance

Support initiatives to improve first-time fix rates and customer experience

Coordinate training and site visits with minimal operational disruption

Contribute to national capability and standardisation programmes

We’re looking for someone with strong technical expertise and a passion for developing others.

Experience with ASSA ABLOY Entrance Systems products or similar competitor equipment

Experience conducting competency assessments or audits

Training or instructional qualifications (e.g. Train the Trainer, PTLLS)

This is an exciting opportunity to step into a technical leadership role without direct line management , where you can make a real impact on engineering standards, operational performance, and customer experience across the business.

We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

South Yorkshire, ENG, GB, S35 2PY

Engineering & Science

Travel Required: 31%-60%

Associate

31-Aug-2026