Technical Support Manager

About This Role

Redigffmail is an emerging technology-driven company focused on delivering reliable digital communication and IT solutions to businesses across the region. Based in Abu Dhabi’s innovation hub, we are committed to excellence, scalability, and customer-centric service delivery.

The Role

We are seeking an experienced and customer-focused Technical Support Manager to lead our support operations and ensure exceptional service delivery. This role is ideal for a strategic leader who can combine technical expertise with strong team management to enhance customer satisfaction and operational efficiency.

Key Responsibilities

• Lead and manage the technical support team, ensuring high performance and responsiveness
• Oversee daily support operations, including incident management and issue resolution
• Develop and implement support processes, SLAs, and best practices
• Monitor and improve customer satisfaction, response times, and service quality
• Collaborate with engineering and product teams to resolve complex technical issues
• Analyze support metrics and drive continuous improvement initiatives
• Ensure proper documentation of systems, processes, and troubleshooting guides
• Train and mentor team members, fostering a culture of excellence and accountability

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 5+ years of experience in technical support or IT service management
• Proven experience in leading support teams in a fast-paced environment
• Strong knowledge of IT systems, networks, and troubleshooting methodologies
• Familiarity with ITIL frameworks and customer support tools
• Excellent communication, leadership, and problem-solving skills
• Fluency in English required; Arabic is an advantage

What We Offer

• Opportunity to work in Abu Dhabi’s leading innovation ecosystem (Hub71)
• Dynamic and collaborative work environment
• Competitive salary and benefits package aligned with UAE market standards
• Career growth and leadership development opportunities
• Exposure to cutting-edge technologies and digital solutions

How to Apply

If you are passionate about delivering exceptional technical support and leading high-performing teams, we encourage you to apply. Please submit your CV and a cover letter outlining your experience and leadership achievements.

Job Type: Full-time

Pay: AED760,000.00 per year

Work Location: In person