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Technical Support Management Application Manager

SAIC
Pascagoula, USA
Manager · 3+ years experience
Hybrid
Discovered 5 days ago
excel

Full Job Posting

RESPONSIBILITIES:

  • Monitor ship tests, trials, and compartment completion inspections as they relate to discrepancies.
  • Collect, record, and evaluate data from deficiency screenings, certifications, trials, and surveys.
  • Develop and manage Plan Of Actions and Milestones (POA&Ms) for deficiency screening conferences and ensure accurate records through data entry and updates.
  • Manage preparations for and implement the Electronic Trial Cards (ETC) application for Builder’s Trials, Acceptance Trials, Final Contract Trials, and any Special Trials conducted on LPD-17-class ships.
  • Maintain the Pre-Trial One-List deficiency system and ensure all records are comprehensive and up to date.
  • Oversee the User Directory and manage Process Checklists within the Technical Support Management (TSM) application.
  • Train and supervise trial card data entry personnel in Pascagoula, MS to ensure operational accuracy and efficiency.
  • Maintain compliance with Defense Information Security Agency (DISA) standards as well as DoD and Navy regulatory requirements for IT systems and processes.
  • Deliver IT support and oversight for the Integrated Product Data Environment (IDPE) software.
  • Administer software suites that manage testing and trial discrepancies, ensuring their secure and robust operation.

REQUIRED SKILLS:

  • This position requires a self-motivated, professional individual with demonstrated experience in leading and testing applications, including:
  • Bachelor’s degree in Information Technology, Engineering, or related field, OR equivalent professional experience.
  • 3+ years of experience in systems administration, data management, or related technical fields.
  • Strong familiarity with software systems for testing and trials, specifically in technical and operational discrepancy management.
  • Experience with Navy, Ship Acquisition, or Department of Defense procedures is highly preferred.
  • Strong organization and time-management skills, as well as acute attention to detail.
  • Proficiency in working with tools such as Electronic Trial Cards (ETC), Technical Support Management (TSM) applications, and Integrated Product Data Environment (IDPE) platforms, or ability to learn and adapt quickly to similar robust software systems.
  • Familiarity with cyber security compliance standards provided by DISA and DoD.
  • Experience with Navy programs, TSM/ETC environments, and sea trial support.
  • Familiarity with security architecture, SOA, or enterprise integration concepts.
  • Experience participating in BETA testing, requirements validation, and deficiency remediation.
  • Experience with Excel
  • DESIRED SKILLS:
  • CLEARANCE:
  • U.S. citizen.
  • Ability to obtain Secret clearance.

Qualifications

  • Bachelor’s degree in Information Technology, Engineering, or related field, OR equivalent professional experience.
  • 3+ years of experience in systems administration, data management, or related technical fields.
  • Strong familiarity with software systems for testing and trials, specifically in technical and operational discrepancy management.
  • Strong organization and time-management skills, as well as acute attention to detail.
  • Proficiency in working with tools such as Electronic Trial Cards (ETC), Technical Support Management (TSM) applications, and Integrated Product Data Environment (IDPE) platforms, or ability to learn and adapt quickly to similar robust software systems.
  • Familiarity with cyber security compliance standards provided by DISA and DoD.
  • Experience with Navy programs, TSM/ETC environments, and sea trial support.
  • Familiarity with security architecture, SOA, or enterprise integration concepts.
  • Experience participating in BETA testing, requirements validation, and deficiency remediation.
  • Experience with Excel
  • U.S. citizen.
  • Ability to obtain Secret clearance.

Preferred Qualifications

  • Experience with Navy, Ship Acquisition, or Department of Defense procedures is highly preferred.

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