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Technical Support Engineer

Callsign
Manchester, GBR
Full-time
Entry · 1+ years experience
Hybrid
Discovered 2 weeks ago

Full Job Posting

Requirements

  • Required Experience
  • Previous experience in a customer help desk or 1st line support role.
  • Ability to estimate and execute tasks in a timely manner.
  • Be able to work with initiative and multitask effectively.
  • Strong English written & verbal communication skills.
  • A passion for technology, with at least 12 months of experience in a support role.
  • A desire to learn and continuously improve.

OPTIONAL/DESIRABLE

An interest in fraud prevention is beneficial.

Experience with Jira (Atlassian) is a plus.

Experience working in a software company

ITIL or Service Desk related qualifications

Incident management

Be someone who seeks opportunities to improve how work gets done

Be confident taking responsibility for outcomes & mistakes

Benefits

  • Pension scheme with Scottish Widows
  • Private medical cover with Vitality
  • Life assurance (4x base salary)
  • Personal Learning & Development Budget
  • Cycle to Work Scheme
  • Company Family Leave
  • 25 days annual leave plus Callsign Bank Holiday
  • Employee Volunteering Program

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