Technical Support Engineer

Location and work arrangement

• The position is described as hybrid in-office.
• The company says employees in in-person positions are expected to work onsite a certain number of days per week under company policy.

About Medidata

About the team and role

Responsibilities

• Support internal and external customers and manage requests involving software bugs or customer problems.
• Develop fixes or SQL scripts, or identify scripts and patches that resolve customer problems.
• Analyze processes and recommend improvements.
• Join weekly and occasional weekend on-call rotations and take urgent VIP customer calls during business hours.
• Identify whether issues concern databases, operating systems, networks, hardware, or applications, and own them through resolution.
• Present technical information to nontechnical audiences and maintain complete resolution documentation.
• Create and maintain knowledge-base content and continually develop knowledge of Medidata products.
• Coordinate with other teams on application effectiveness and regulatory and legislative compliance.
• Reproduce and debug problems, diagnose causes, find temporary and long-term solutions, and update clients.

Qualifications

• Bachelor’s degree, preferably in Computer Science, Information Systems, or Life Sciences, or equivalent engineering experience.
• Basic experience with Ruby and HTML code; experience with APIs and web services; SQL training or work experience.
• Basic experience with C#, JavaScript, Visual Studio, and ASP.NET.
• The posting also cites experience with incident or project management software, integrated software products, and customer issue resolution.
• Git, virtual machines, Excel, Postman or another API/REST client, other programming languages, and teamwork are also cited.

Benefits

• Benefits may include medical, dental, family leave, life and disability insurance, pension, and paid holidays.