Senior Business Analyst, CTMS

Location and work arrangement

• This is a hybrid role based in Hammersmith, London.
• Employees hired for in-person positions are expected to work on site a certain number of days per week under company policy.

Role and team

Research and discovery

• Research market trends, client needs, and industry regulatory standards to inform CTMS feature development.
• Lead stakeholder discovery sessions to capture pain points and translate complex business needs into system requirements.

Requirements and delivery

• Define and document functional and non-functional requirements, user stories with acceptance criteria, and process maps.
• Partner with product managers, other business analysts, and cross-functional teams to integrate CTMS solutions across Medidata's clinical technology suite.
• Collaborate with Architecture, Engineering, QA, and Technical Writing throughout build, configuration, testing, and release cycles.

Product quality and support

• Ensure deliverables align with technical specifications and quality standards, and support defect-resolution workflows.
• Serve as a CTMS subject matter expert, supporting product launches, upgrades, and post-release enhancements.

Team operations and knowledge sharing

• Participate in Agile ceremonies, provide timely progress updates, and escalate risks.
• Document architectural decisions and resolution logs, and maintain team knowledge-sharing.

Qualifications

• Bachelor's degree in a technical, quantitative, or business discipline, such as business administration, management information systems, computer science, or engineering, or a related field.
• At least 5 years of Business Analyst or Product Management experience in the clinical trial arena.
• Experience managing complex processes involving many stakeholders and competing priorities.
• Experience defining functionality and managing a story backlog using Agile methodology and tools.
• Experience conducting stakeholder workshops to identify user needs and pain points and creating technical documentation of collected requirements.

Benefits

• Benefits include medical, dental, family leave, life and disability insurance, a pension, and more than 25 paid holidays per year.
• Many non-sales positions may be eligible for annual bonuses.