Technical Support Engineer II

Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers.

Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts and solve technical questions.

This individual should have significant technical knowledge and understanding of IT, networking, and cyber security concepts, combined with the ability to troubleshoot technical customer issues and maintain a clear, professional, and efficient customer interaction.

This position reports directly to the Technical Support team manager.

This role includes participation in a shared on-call rotation, which may require availability outside standard business hours, including evenings, weekends, and holidays, to support production issues and escalations. On-call responsibilities are distributed across the team on a rotating basis.

What You'll Do:

Provide post-sale technical support to customers and partners

Assess and document reported customer issues

Formulate and communicate resolution plans

Gather necessary information and resources

Investigate and reproduce case scenarios

Provide clear customer responses and document corrective actions

What You'll Need:

1-2 years of proven relevant professional experience as a technical support agent or its equivalent

In depth knowledge and experience in at least some of the following:

IT and System administration

Networking and data transport and encryption

Cloud infrastructure, Machine, network and services virtualization

Security concepts and methodologies

Relational databases and SQL language proficiency and.NET applications are a bonus

What Else:

Troubleshooting and problem deconstruction

Strong written and verbal English communication skills

Ability to work diverse, international, customer and team environments

Able to communicate technical concepts at a professional level in multiple languages is a plus.

Trustworthy, self-motivated, and reliable

Accountability, transparency, and ownership

Desire to work in a dynamic and challenging environment

Organized and methodological with great attention to detail

Prior or current security clearance - a plus

Why work at Delinea?

We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.

We invest in people who are smart, self-motivated, and collaborative.

What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG and guide our behaviors and success:

Spirited - We bring energy and passion to everything we do

Trust - We act with integrity and deliver on our commitments

Respect - We listen, value different perspectives, and work as one team

Ownership - We take initiative and follow through

Nimble - We adapt quickly in a fast-changing environment

Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.