Technical Support Engineer

Role overview

About IPS

Key responsibilities

• Provide first- and second-line technical support to system integrators, resellers, and end users across the AV/UC portfolio.
• Configure, test, and troubleshoot AV, video conferencing, audio DSP, and control systems.
• Support sales with product demonstrations, proof-of-concepts, and technical presentations.
• Review bills of quantities and system designs for technical accuracy and compatibility.
• Assist partners with on-site commissioning, site surveys, and fault-finding when required.
• Manage RMA cases and coordinate with manufacturers to resolve technical issues.
• Deliver product training to partners and internal teams.
• Maintain demo equipment and keep firmware and software up to date.
• Document support cases, solutions, and technical knowledge.

Requirements

• Bachelor's degree in Electrical, Electronics, Communications Engineering, or a related field.
• 3–5 years of hands-on AV/IT experience; distributor, integrator, or manufacturer experience is ideal.
• Solid understanding of AV-over-IP, networking (IP addressing, VLANs, multicast, QoS), audio DSP, video conferencing, and control systems.
• Strong troubleshooting and problem-solving skills and excellent English communication skills.
• Able to travel within the UAE and occasionally across the GCC.
• AVIXA CTS, Crestron, Biamp, Dante, or other manufacturer certifications are preferred.
• Arabic language skills and a valid UAE driving license are preferred.

Work arrangement

• The position is full-time, on-site, and based in Dubai.
• Work location is in person.

What IPS offers

• Competitive salary and benefits package; salary amount and payment cadence are not stated.
• Work with global AV and UC brands and gain exposure to major GCC projects.
• Manufacturer training and certification opportunities and a collaborative team with room to grow.