Technical Support Engineer

Summary

Main Duties

• Troubleshooting the issues related to Server Operating System
• Troubleshooting the issues related to desktop, laptops, printers and Microsoft Office applications
• Responding and diagnosing problems through discussion with users and supervisor
• Working closely with L2 team in Managing the Network, VMWare and Hyper-V Infrastructure
• Building, deploying and maintaining standard Windows updates and application installation packages
• Monitoring and managing the backups, Antivirus
• Monitoring customer’s IT infrastructure, connectivity, and availability
• Monitoring and managing the Microsoft 365 applications
• Keeping up to date with the latest security threats and being able to quickly respond or recommend course of action to IT management as threats arise
• Working on a scheduled rotation, providing off-hours emergency coverage for evenings, weekends and holidays
• Performing other duties as assigned
• Experience, qualifications, and skills
• BS F in Computer Science or IT related field
• 5 to 6 years of Desktop and Server support experience
• **Extensive knowledge of Microsoft 365 Applications, Azure administration, Windows Servers, Active Directory, and Exchange administration, SQL administration are required**
• Basic network trouble shooting
• General understanding of ITIL Process
• Experience providing customer support for server application software in a multi-site enterprise
• Excellent customer service skills, including verbal and written communication skills
• Excellent organizational and troubleshooting skills
• Able to handle multiple tasks in a fast-paced environment
• Ability to create and maintain positive and professional business relationships with both internal associates.
• Proven diagnostic problem solving and solution development capabilities required
• Fluency in English is a must & Tagalog

Job Type: Full-time

Application Question(s)

• Do you have extensive hands-on experience with Microsoft 365 and Azure Administration ?
• Do you have extensive hands-on experience with active directory, local exchange, group policy?

Experience

• desktop support : 4 years (Preferred)

Language

• English (Required)
• Tagalog (Preferred)

Location

• Dubai (Required)